Quality Assurance 

Quality Oversight In Real Time

MTI’s Quality Assurance Program is second to none, monitoring quality performance in a real time environment ensuring all transportation and language services assignments are successfully executed. MTI continuously examines quality assurance control. Our inhouse network developers ensure MTI network of providers adhere to professional code of ethics.

Our internal QA program ensures injured worker satisfaction through the following process:
  • Customized technology software managing scheduling confirmation and follow-up after appointment.

  • Timely updates to claims professionals via phone and email

  • Telephonic and written performance evaluation surveys to injured worker.

  • Management review of survey responses

  • Internal clinical oversight on all complex and catastrophic injuries

  • Multiple point of contact with our drivers and interpreters throughout each assignment to

  • ensure the injured worker arrives timely to each appointment and to their final destination.

  • All calls are recorded and monitored for quality control

  • Roaming Quality Assurance Agent review and feedback.

  • Annual provider meeting

Our service providers are validated through the following:
  • Applicable Licenses (All providers)

  • Certifications & Accreditations (All Providers)

  • Drug screening attestation (All providers)

  • Professional CVs (Diagnostics & Home Health)

  • Criminal Background checks performed every 6 months (Transportation & Language)

  • Motor Vehicle Registration (MVR) biannual checks (Transportation)

  • Vehicle Registrations and Roaster (Transportation)

  • Proficiency in both languages (Language services)

  • Knowledge and intimate familiarity with both cultures (Language services)

  • Industry knowledge and terminology of the subject to be interpreted (Language services)

  • Professionalism (All providers)