Technology

USING TECHNOLOGY TO BUILD BUSINESS

MTI provides clients with a strategic combination of cutting edge technology & unparalleled service to streamline operations, increase productivity & lower costs

 

SSAE 16 Compliance Certified

Adhering to higher standards

MTI undergoes an annual Statement on Standards for Attestation Engagements (SSAE) audit, providing our clients with an increased level of confidence and adding significant value to our organization.


EDI (Electronic Data Interchange)

 Increasing speed & Decreasing errors

MTI has a comprehensive EDI interface team. From eligibility files to electronic billing, MTI can easily and effectively set up EDI technology with our customers.


Partner Portal

Reducing administrative burden and streamlining communication

MTl's Client Portal is a secured dynamic web management and communication tool developed with the busy adjuster and case manager in mind. MTl's client Portal reduces the administrative burden faced by claims professionals when scheduling and monitoring ancillary services. With innovative technology we have designed this unique tool to provide full access to critical information to better manage utilization, cost and clinical concerns.
This comprehensive tool allows access to the entire life cycle of a claim from the first referral to the closing of the claim. Once logged in, claims professionals can easily manage authorizations, view service history, upcoming events, check real time status updates per core service, access nursing, therapy and imaging reports.


IVR-QATrack

Managing Patient Progress, Utilization and Quality

This comprehensive automated telephonic solution was designed to allow us to maximize our ability to contact all patients and service providers repeatedly throughout the continuum of care. This technology permits us to systematically monitor important patient benchmarks on behalf of our customers. As a result, we provide our customers with the most current patient data to make important real-time decisions:
• Live update status of patient pick-ups/drop-offs
• Verification and confirmation of product deliveries
• Verification and confirmation of products are in working order and patient satisfaction
• Updates of patient progress and product utilization management
• Quality of Service measurements of customer service and network providers
• Access to a live customer service agent to address specific patient's needs

 

Comprehensive Disaster Recovery Program

A Safe Home For Your Data

MTI's comprehensive disaster recovery and formal business continuity plan includes redundancy back up systems, multiple generators, a co-location facility with additional office space able to withstand category 5 hurricanes, ability to remote access servers from anywhere in the country, and the use of  an additional out-of-state call center to ensure uninterrupted services. 


Extensive Client Reporting Capabilities

Measurable delivery of business performance results ... .Focused On You

MTI provides our clients extensive reporting capabilities on a monthly, quarterly and yearly basis. Reports include:
• Customized cost saving and utilization
• Account trends by employer, language and geographical coverage.
• Data mining and reporting
• Custom analytical reports per client request

 

Vendor Management Portal

Facilitating communication with our service providers

Our vendor management portal allows network providers the flexibility to control their schedule by providing the capability to review, accept or deny service assignments. In addition, the portal allows vendors to view service history, invoices, and payments and communicate with MTI.

 

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800.553.2155